personal information about the Users of the Services (jointly, and severally referred to
demonstrate our commitment to the protection of your privacy, and your personal
MEANS PROVIDED ON
THIS WEBSITE OR APP), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR
, and YOU HEREBY CONSENT TO OUR COLLECTION, USE, and SHARING OF YOUR INFORMATION AS
THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF
OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY, YOU REPRESENT THAT YOU ARE
INDIVIDUAL’S OR ENTITY’S BEHALF.
the Information Technology Act, 2000;
- Regulation 4 of the Information Technology (Reasonable Security Practices and
Procedures, and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
- Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules,
- The type of information collected from the Users, including sensitive personal data
- The purpose, means, and modes of usage of such information.
- How, and to whom we will disclose such information.
COLLECTION OF PERSONAL INFORMATION
Generally, some of the Services require us to know who you are so that we can best meet
your needs. When you access the Services, we may ask you to voluntarily provide us with
certain information that personally identifies you or could be used to personally
identify you. Without prejudice to the generality of the above, information collected by
us from you may include (but is not limited to) the following:
- Contact data (such as your email address, and phone number).
- Demographic data (such as your gender, your date of birth, and your pin code).
- Data regarding your usage of the services, and history of the appointments, and
transactions made by or with you through the use of Services.
- Health or medical data (such as your past medical history, and conditions,
reports, prescriptions, and medication history).
- Insurance data (such as your insurance carrier, and insurance plan).
- Other information that you voluntarily choose to provide to us (such as information
shared by you with us through emails or letters, your work details, your family
The information collected from you by Aster may constitute ‘personal information’ or
‘sensitive personal data or information’ under the SPI Rules. Personal information
is defined under the SPI Rules to mean any information that relates to a natural
person, which, either directly or indirectly, in combination with other information
available or likely to be available with a body corporate, is capable of identifying
The SPI Rules further define “sensitive personal data or information” of a person to
mean personal information about that person relating to:
- Financial information such as bank accounts, credit, and debit card details or
other payment instrument details.
- Physical, physiological, and mental health condition.
- Sexual orientation.
- Medical records, and history.
- Biometric information.
- Information received by body corporate under lawful contract or otherwise.
- Visitor details as provided at the time of registration or thereafter.
- Call data records.
Information that is freely available in the public domain or accessible under the
Right to Information Act, 2005 or any other law will not be regarded as personal
information or sensitive personal data or information.
- A condition of each User’s use of, and access to the Services is their acceptance of
Policy. Any User that does not agree with any provisions of the same has the option
to discontinue the Services provided by Aster immediately.
- All the information provided to us by a User, including sensitive personal
information, is voluntary. You understand that Aster, either itself or with its
Partners, may use certain information of yours, which has been designated as
‘sensitive personal data or information’ under the SPI Rules, (a) for the purpose of
providing you the Services, (b) for commercial purposes, and in an aggregated or
personally identifiable form for research, statistical analysis, and business
intelligence purposes, for (c) for sale or transfer of such research, statistical or
intelligence data in an aggregated or non-personally identifiable form to our
Partners. Aster also reserves the right to use information provided by or about the
User for the following purposes:
1. Contacting Users for offering new products or services.
- Contacting Users for taking product, and Service feedback.
Analyzing software usage patterns for improving product design and
Analyzing anonymized information for commercial use.
You hereby consent to such use of such information by Aster, and our
- Collection of information which has been designated as ‘sensitive personal data
or information’ under the SPI Rules requires your express consent. By affirming
as required under applicable law. Our Services may be unavailable to you in the
event such consent is not given.
- Users’ personally identifiable information, which they choose to provide on the
Website or App is used to help the Users describe/identify themselves. Other
information that does not personally identify the Users as an individual, is
collected by Aster or our Partners from Users (such as, patterns of utilization
described above), and is exclusively owned by Aster or its partners. We or our
Partners may also use such information in an aggregated or non-personally
identifiable form for research, statistical analysis, and business intelligence
purposes, and may sell or otherwise transfer such research, statistical or
intelligence data in an aggregated or non-personally identifiable form to third
parties. In particular, we, and our Partners reserve with us the right to use
anonymized User demographics information, and anonymized User health information
for the following purposes:
Analyzing software usage patterns for improving product design, and utility.
Analyzing such information for research, and development of new
- Using analysis of such information in other commercial product offerings of
Aster or our Partners.
- Sharing analysis of such information with third parties for commercial use.
- You are responsible for maintaining the accuracy of the information you
submit to us, such as your contact information provided as part of
account registration. If your personal information changes, you may
correct, delete inaccuracies, or amend information by making the change
on your profile information page on the Websites or App or by contacting
us at email@example.com We will make good faith efforts to
make requested changes in our then active databases as soon as
reasonably practicable. If you provide any information that is untrue,
inaccurate, out of date or incomplete (or becomes untrue, inaccurate,
out of date or incomplete), or Aster has reasonable grounds to suspect
that the information provided by you is untrue, inaccurate, out of date
or incomplete, Aster may, at its sole discretion, discontinue the
provision of the Services to you.
If you wish to cancel your account or request that we no longer use your
information to provide you services, contact us through
firstname.lastname@example.org. We will retain your information for as
long as your account with the Services is active, and as needed to
provide you the Services. We shall not retain such information for
longer than is required for the purposes for which the information may
lawfully be used or is otherwise required under any other law for the
time being in force. After a period of time, your data may be anonymized
, and aggregated, and then may be held by us or our Partners as long as
necessary for us to provide our Services effectively or improve the
Services, but our use of the anonymized data will be solely for analytic
- Aster may require the User to pay with a credit card, debit card, net
banking or other online payment mechanisms for Services for which an
amount(s) is/are payable. Aster will collect such User’s credit card
number and/or other financial institution information such as bank
account numbers, and will use that information for the billing and
payment processes, including but not limited to the use, and disclosure
of such credit card number, and information to third parties as necessary
to complete such billing operation. Verification of credit information,
however, is accomplished solely by the User through the authentication
process offered by a third-party payment gateway. User’s
credit-card/debit card details are transacted upon secure sites of
approved payment gateways which are digitally under encryption, thereby
providing the highest possible degree of care as per current technology.
User is advised, however, that internet technology is not full proof
safe, and User should exercise discretion on using the same.
- Due to the communications standards on the Internet, when a User or
anyone who visits the Website, we automatically receive the URL of the
site from which anyone visits. We also receive the Internet Protocol
(IP) address of each User’s computer (or the proxy server a User used to
access the World Wide Web)
User’s computer/ device operating system, and type of web browser the User is using,
patterns, as well as the name of User’s ISP. This information is used to analyze overall
trends to help Aster improve its Service. The linkage between User’s IP address and
User’s personally identifiable information may be available to us or our Partners but is
not shared with other third parties. Notwithstanding the above, we may share some of the
aggregate findings (not the specific data) in anonymized form (i.e., non-personally
identifiable) with advertisers, sponsors, investors, strategic partners, and others in
order to help grow our business.
data or information) that is used by us, and our partners for the technical
administration of the Website, App, research, and development, and for User
administration. In the course of serving advertisements or optimizing services to
its Users, Aster may allow authorized third parties to place or recognize a unique
cookie on the User’s browser. The cookies however, do not store any personal
information of the User.
- In order to have access to all the features, and benefits on our Website or App, a
User must first create an account on our Website or App. To create an account, a
User is required to provide the following information, which such User recognizes
, and expressly acknowledges is personal information allowing others, including
to identify the User: name, User ID, email address, address, date of birth, gender,
phone number, and password chosen by the User. Other optional information may be
requested on the registration page. We may, in future, include other optional
requests for information from the User to help us to customize the Services to
deliver personalized information to the User. However, we assume your consent in
relation to various matters, once you complete the registration process.
operated by Aster. We do not exercise control over the sites that may be displayed
as search results or links from within the Services. These other sites may place
their own cookies or other files on the Users’ computer, collect data or solicit
personal information from the Users, for which Aster is not responsible or liable.
Accordingly, Aster does not make any representations concerning the privacy
does Aster guarantee the accuracy, integrity, or quality of the information, data,
text, software, sound, photographs, graphics, videos, messages or other materials
available on such websites. The inclusion or exclusion of such other sites does not
imply any endorsement by Aster of the website, the website’s provider, or the
information on the website. If you decide to visit a third-party website linked to
the Aster Website, you do this entirely at your own risk. Aster encourages the User
to read the privacy policies of that website.
- The Services may enable a User to communicate with other Users or to post
information to be accessed by others, whereupon other Users may collect such data.
Aster hereby expressly disclaims any liability for any reliance or misuse
of such information that is made available by Users or visitors in such a manner.
- Aster may periodically ask users to complete surveys asking about their experiences
with features of the Websites, App, and Services. Our surveys may ask visitors for
demographic information such as age, gender, and education. We use survey
information for evaluation, and quality improvement purposes, including helping
to improve information, and services offered. In addition, users giving feedback may
be individually contacted for follow-up due to concerns raised during the course of
such evaluation. Demographic information, and Web log data may be stored for future
evaluation, and quality improvement activities.
- Comments or questions sent to us using email or secure messaging forms will be
shared with our employees, and health care professionals who are most able to
the comment or question. We will archive your messages once we have made our best
effort to provide you with a complete, and satisfactory response. Some of our
services such as our automated appointment selection, and prescription refill for
Aster generated prescriptions interact directly with other Aster data systems. Data
about your transaction may be stored in these systems, and available to people who
test, and support these systems. When you use a service on the Websites or the App
interact directly with Aster health care professionals, some information you provide
may be documented in your medical record, and available for use to guide your
treatment as a patient.
- Our Websites, and the App may include social media Features, such as the Facebook
button. These Features may collect your IP address, which page you are visiting on
our site, and may set a cookie to enable the Feature to function properly. Your
interactions with these Features are governed by the privacy statement of the
company providing them.
- If you are using the Websites or App, with your permission, we will use the
geo-location feature of your mobile device or same or similar feature of the device
you are using to access the Websites. When you download, and use the App, we
automatically collect information on the type of device you use, operating system
version, and the device identifier. Aster, and our Partners do not share your
location information with other any third party. You may opt out of location-based
services on your mobile phone by changing the relevant/ applicable setting at your
- Aster does not collect information about the visitors of the Website from other
sources, such as public records or bodies, or private organisations, save, and
for the purposes of registration of the Users (the collection, storage and
Aster to effectively render the Services).
- Aster has implemented best standard industry practices, and security policies, rules
, and technical measures to protect the personal data that it has under its control
from unauthorised access, improper use or disclosure, unauthorised modification and
unlawful destruction or accidental loss. However, for any data loss or theft due to
unauthorized access to the User’s electronic devices
through which the User avails the Services, Aster or its Partners shall not be held
liable for any loss whatsoever incurred by the User.
- Aster ensures it, and its partners implement reasonable security practices and
procedures that are commensurate with respect to the information being collected and
the nature of Aster’s business. The reasonable security practices, and procedures
implemented by us include but are not limited to: encrypting data when it is on the
move using industry standard practices, regularly changing production keys and
password, secure access to all production servers, performing regular security
updates on our servers, and more.
- Aster takes your right to privacy very seriously, and other than as specifically
event it is required to do so by law, rule, regulation, law enforcement agency,
governmental official, legal authority or similar requirements or when Aster, in its
sole discretion, deems it necessary in order to protect its rights or the rights of
others, to prevent harm to persons or property, to fight fraud, and credit risk, or
- Aster may also disclose or transfer End-Users’ personal, and other information a
provides, to a third party as part of reorganization or a sale of the assets of a
Aster division or company. Any third party to which Aster transfers or sells its
assets to will have the right to continue to use the personal, and other information
- To the extent necessary to provide Users with the Services, Aster may provide their
personal information to third party contractors who work on behalf of or with Aster
to provide Users with such Services, to help Aster communicate with Users or to
maintain the Website or App. Generally these contractors do not have any independent
right to share this information, however certain contractors who provide services on
the Website, including the providers of online communications services, will have
rights to use, and disclose the personal information collected in connection with
provision of these Services in accordance with their own privacy policies.
CASUAL VISITORS NOTE:
- No sensitive personal data or information is automatically collected by Aster from
any casual visitors of this website, who are merely perusing the site.
casual visitors, and such casual visitors are also required to read, and understand
the privacy statements set out herein, failing which they are required to leave the
- If you, as a casual visitor, have browsed any page of this Website prior to reading
the privacy statements set out herein, and you do not agree with them, normally
quitting the browser should ordinarily clear any temporary cookies installed by
Aster. We, however, encourage you to use the “clear cookies” functionality of your
browsers to ensure such clearing / deletion, as Aster cannot guarantee, predict or
provide for the behaviour of the equipment of all the visitors of the Website.
- You are not a casual visitor if you have willingly submitted any personal data or
information to Aster through any means, including email, post or through the
registration process on the Website or App. All such visitors will be deemed to be,
CONFIDENTIALITY, and SECURITY
- Your Personal Information is maintained by Aster in electronic form on its or its
employees, and Partners equipment. Such information may also be converted to
form from time to time. We take necessary precautions to protect your personal
information both online, and off-line, and implements reasonable security practices
, and measures including certain managerial, technical, operational, and physical
security control measures that are commensurate with respect to the information
being collected, and the nature of Aster’s business.
- No administrator at Aster will have knowledge of your password. It is important for
you to protect against unauthorized access to your password, your computer, and your
mobile phone or device. Be sure to log off from the Website when finished. Aster and
its Partners do not undertake any liability for any unauthorized use of your account
, and password. If you suspect any unauthorized use of your account, you must
immediately notify Aster by sending an email to email@example.com. You
shall be liable to indemnify Aster, its employees, and Partners due to any loss
suffered by them due to such unauthorized use of your account, and password.
- Aster makes all User information accessible to its employees only on a need-to- know
- Part of the functionality of the Services is assisting the patients, customers and
other stakeholders (like doctors, labs, pharmacies, customer care executives and
others) to access information relating to them. Aster may, therefore, retain and
submit all such records to the relevant patients, their doctors or other
- Notwithstanding the above, Aster is not responsible for the confidentiality,
security or distribution of your personal information by our Partners, and third
parties outside the scope of our agreement with such Partners, and third parties.
Further, Aster, and its Partners shall not be responsible for any breach of security
or for any actions of any third parties or events that are beyond the reasonable
control of Aster, and its Partners including, acts of government, computer / website
hacking, unauthorised access to computer data, and storage device, computer crashes,
breach of security, and encryption, poor quality of Internet service or telephone
service of the User etc.
event there are significant changes in the way Aster treats User’s personally
on the Website or send Users an email, as provided for above, so that you may review the
changed terms prior to continuing to use the Services. If you object to any of the
changes to our terms, and you no longer wish to use the Services, you may contact
firstname.lastname@example.org to deactivate your account. Unless stated otherwise,
If a User uses the Services or accesses the Website or uses the App after a notice of
changes has been sent to such User or published on the Website, such User hereby
provides his/her/its consent to the changed terms.
CHILDREN’S, and MINOR’S PRIVACY
Aster strongly encourages parents, and guardians to supervise the online activities of
their minor children, and consider using parental control tools available from online
services, and software manufacturers to help provide a child-friendly online
These tools also can prevent minors from disclosing their name, address, and other
personally identifiable information online without parental permission. Although the
Aster Website, App, and Services are not intended for use by minors, Aster respects the
privacy of minors who may inadvertently use the internet or the mobile application.
CONSENT TO THIS POLICY
the other Services, and you unconditionally agree that becoming a User of the Website,
ADDRESS FOR PRIVACY QUESTIONS
use, and disclosure practices, you may contact us at email@example.com. We
will use reasonable efforts to respond promptly to any requests, questions or concerns,
which you may have regarding our use of your personal information.
If you have any grievance with respect to our use of your information, you may
communicate such grievance to:
The Grievance Officer,
Aster DM Healthcare Limited
No 1785, 1st Floor, 19th Main Road, Sector 1, Agara Extension, HSR Layout,